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AI chatbots that answer from your files.

Help customers and staff find answers in your own documents through a chatbot on your website, WhatsApp or internal tools. Our AI chatbot development covers knowledge retrieval, source references and handover to a person. We test real questions and define how the bot should respond when it cannot find a reliable answer.

Discuss your projectSee what it answers
  • A free 5-day audit comes first
  • We sign an NDA before we see anything
  • Fixed price before you commit
  • You own all the code

Website chatbot

Example

Where is my order, and can I still change the address?

  1. Found order 4471 in your order system
  2. Told the customer it is packed and ships tomorrow
  3. Checked your delivery policy: a change after packing needs a person

  4. Pass this chat to your support team?

An example with made-up figures. The buttons send nothing.

How an AI chatbot works.

  1. You choose what it knows

    Your product sheets, policies, help articles and procedures. The chatbot answers from those and nothing else.

  2. It answers in plain words

    Customers and staff ask in their own words, on your website, in WhatsApp or inside your app. Every answer names the document behind it.

  3. A person takes the hard ones

    When it is not sure, or the question needs a decision, it passes the conversation to your team with the full history attached.

AI chatbot use cases.

Pick the questions that fill your inbox. Each tab shows how your team handles one today, then the reply the chatbot gives instead.

  • Today

    Customers chase the same order updates

    With a chatbot

    Order questions answered without a ticket

    The chatbot looks up the order in your shop or ERP and tells the customer where it stands, in plain words. Requests to change, cancel or refund go to your team with the order and the chat attached.

    24 hoursa day, on your website and in WhatsApp

    Start a project
  • Today

    Product and policy questions fill the inbox

    With a chatbot

    Answers from your own catalog and terms

    Sizes, delivery times, warranty and returns: the chatbot answers from your product sheets and policies and links the page it used. If the answer is not in your documents, it says so instead of guessing.

    Sourcedevery answer links the page it came from

    Start a project
  • Today

    Bookings happen by phone and email

    With a chatbot

    Appointments booked and moved in the chat

    Customers pick a free slot, move a booking or cancel one inside the conversation. The chatbot works from your live calendar or booking system, so your front desk stops returning calls about times.

    Any hourto book, move or cancel

    Start a project
  • Today

    Staff ask the same colleague every time

    With a chatbot

    A staff chatbot that knows your handbook

    Leave rules, expense limits, safety steps and how-to guides become answers your staff can get in a chat window. Each answer names the policy it came from, and people see only what their role allows.

    By roleeach person sees only what they may see

    Start a project

How you stay in control.

A chatbot talks to your customers in your name. Every chatbot we deliver follows these four rules, so it says only what your documents back up.

  • It hands over instead of guessing

    The chatbot answers what your documents cover. Refunds, complaints, exceptions and anything it is unsure about go to a named person on your team, with the whole conversation attached.

    • You choose which topics go to a person
    • Unsure answers go to your team first
    • The full history travels with every handover

  • Your conversations stay yours

    Your documents and chat logs stay in your own cloud account wherever your policy requires it. We use business-grade AI services with training switched off, so no outside model learns from your customers' questions.

    • Chat logs kept in your cloud account
    • NDA, MSA and DPA in place before setup
    • Model training switched off

  • It knows your orders, not only your FAQ

    We connect the chatbot to your ERP, CRM, helpdesk and booking system, so it can look up a real order or a free slot. Handovers land in the helpdesk your team already works in.

    • Website, WhatsApp and in-app chat
    • Every answer names its source
    • Handovers land in your own helpdesk

  • You see what it answers and what it costs

    A dashboard shows how many conversations the chatbot handled, how many went to a person and what it cost to run. The questions it could not answer tell you which documents to write next.

    • Conversations counted from the first day
    • Running cost shown as it happens
    • Unanswered questions listed for review

AI chatbot project timeline.

Stop after any stage if it isn't earning its place. In week three your support leads are already testing it with the questions customers really send.

  1. 01 · Week 1

    Audit

    We read a sample of the questions your customers and staff ask, find where the answers live and rank three topics by the hours a chatbot would save.

    You end withA plan and a fixed price.

  2. 02 · Weeks 2 to 3

    Trial

    We load your real documents and your team asks it the hardest questions they get. Every answer shows its source, so a wrong one is easy to spot.

    You end withProof it works, or a clear no.

  3. 03 · Weeks 4 to 8

    Build

    We add your channels, connect your order and booking systems, set the handover rules and test it until your IT and support leads are satisfied.

    You end withA chatbot your IT team has signed off.

  4. 04 · Weeks 9 to 10

    Go live

    It opens on one channel first. You read real conversations and watch the dashboard before adding more channels or more staff.

    You end withFigures to decide the next channel.

After launch we go through the questions it could not answer every month and update its documents and rules with you.

Free AI readiness audit.

Send us a sample of what lands in your inbox: customer support, sales inquiries or staff questions. On day five you see which ones a chatbot could answer from your documents, and what it would take.

Discuss your project

What you hold when it ends

Free, 5 days

  • A map of the questions you get and where the answers live
  • The three topics where a chatbot saves the most hours
  • A fixed price and a timeline for the first one

Keep the question map and the plan, even if another team builds the chatbot.

What our clients say.

From clients in the US, Portugal, New Zealand and the UK.

  • I am delighted with them. Such a catch!

    Read the full quote from Software project client

    Being associated with iTechnoSol was a pleasant and satisfying experience. They are good at many things, but I can't forget these two things in particular - their speed of response and clear understanding of my ideas. The team is really talented and was always available to answer my questions and to provide feedback. They beautifully nurtured the project and delivered it accordingly. I am delighted with them. Such a catch!

    Software project clientUnited States

  • They are talented and attentive.

    Read the full quote from Mobile app client

    For iTechnoSol, there is only one word in my mind - Fantastic! I am not just impressed by their service quality, but also for their working strategies. I am never going to regret my decision to hire them for the development of my mobile application. They have really made me happy by delivering an exceptional solution and extraordinary web design. They are talented and attentive. Most importantly, THEY CARE about client needs. Highly recommended.

    Mobile app clientUnited States

  • I am looking forward to giving my future projects to iTechnoSol again.

    Read the full quote from Web app redesign client

    I already had a web application, but it was not up to the mark. So, I gave that project to iTechnoSol and told them that they are free to do anything, just give me a trendy but user-friendly app. I thought that redesigning existing projects is quite tough as the teams have to mold their thought processes according to my comfort zone, but I must say that they left no loophole in their work and offered a design that is a treat to the eyes! I am looking forward to giving my future projects to iTechnoSol again.

    Web app redesign clientPortugal

  • And yes, they have kept their promise.

    Read the full quote from Customer self-service software client

    We needed user-friendly software for customers so that they can get easy access to our services even without any admin support. When we discussed the project with iTechnoSol, they understood our ideas of business in detail and promised to deliver what we wanted. And yes, they have kept their promise. Keep up the good work, iTechnoSol. We hope we meet again soon for other projects shortly.

    Customer self-service software clientNew Zealand

  • iTechnoSol stood behind us like a rock!

    Read the full quote from Outsourcing client, four-person team

    We are a team of four people who dream big and take a lot of projects altogether. So, we often need to outsource some of our software projects. We came to know about iTechnoSol from one of our clients, and we approached them. Within a day or two, they arranged an enthusiastic and dedicated development team through their software consultancy services! That project was big and very important for us, and we must say iTechnoSol stood behind us like a rock! Thank you buddies for all your love and support. We highly recommend this software company.

    Outsourcing client, four-person teamUnited Kingdom

AI chatbot questions.

What a chatbot costs to build and run, what happens when it gets one wrong, and how it differs from an AI agent.

How do we assess whether the chatbot answers well enough to launch?

Use representative questions, incomplete queries and examples that should be handed to a person. Review whether answers match approved sources and respect access permissions. Agree acceptance criteria with your team and keep a way to review failures after launch.

How much does AI chatbot development cost?

Three things move the price: how many channels it answers on, how many systems it looks things up in, and how much of your documentation it learns from. The free 5-day audit ends with a fixed price, so you see the figure before you sign.

What is the difference between a chatbot and an AI agent?

A chatbot holds the conversation: it answers questions and routes the hard ones to a person. An AI agent does a whole back-office job, such as reviewing contracts or preparing a management report. Many businesses start with a chatbot and add an agent later, on the same documents.

What does a chatbot cost to run each month?

Running cost follows the number of conversations and which AI model each question needs. Routine questions go to small, low-cost models, and your dashboard shows the spend as it happens.

What if the chatbot gives a wrong answer?

It answers only from the documents you give it and names the source, so a wrong answer is easy to trace and fix. When it is not sure, it says so and passes the conversation to a person rather than guessing.

Who owns the chatbot once it is built?

You do, from the first day: the chatbot, its knowledge base and every conversation log, in accounts under your name, with the code and full documentation. If we part ways you keep all of it and owe nothing extra.

How do we work with a team based in India?

A founder takes your first call. Our workday overlaps 3 to 4 hours with US and UK business hours, and we reply within 4 business hours in the tools you already use.

See all questions

From the blog.

Plain-language notes from our engineers on this kind of work, written for the owner who signs the check.

Free project estimate

Start your AI chatbot project.

Bring three questions your team answered this week to a 30-minute call with a founder. You find out which ones a chatbot could take, which channel we would open first and roughly what it would cost. If a chatbot is the wrong tool, we tell you.

What you get back

  • An indicative budget range
  • A realistic timeline
  • What moves the cost up or down
  • A reply within 4 business hours
  • Answered by a founder
  • NDA on request, before you share details

Tell us what you need

A few lines is plenty. You get a number before any call.

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