Research and reports.
Longer pieces from our engineers on software and AI in operations-heavy firms. Each one opens with its key findings, and the full report is a PDF.
- AI Agents and ChatbotsData Readiness for AI: How Data Quality Decides Whether AI Projects DeliverWhat data readiness means, what 2024 to 2026 research says about data problems behind stalled AI projects, and what to fix first. Gartner, IBM, MIT, Informatica, Qlik and Eurostat compared.Read the report
- AI Agents and ChatbotsAI Agents in the Business: Governance, Access and Why Projects Get CanceledGartner expects over 40% of agentic AI projects to be canceled by 2027. A review of the 2025-2026 research on agent governance, access control and what to settle before an agent touches live systems.Read the report
- Legacy ModernizationThe Cost of Standing Still: What Legacy Systems Really Cost a BusinessA review of published research on what old software costs a business in running costs, security risk, skills and speed, and how to modernize safely.Read the report
- AI Agents and ChatbotsAI in Mid-Size Businesses: Adoption, Results and Why Pilots StallA review of 2024 to 2026 research on how many firms use AI, how few see it in profit, and why pilots stall. Plus what mid-size firms do differently.Read the report
- Workflow Automation and RPAFinance Back-Office Automation: Where the Returns Show Up FirstA review of published research on invoices, payment fraud, month-end close and cash forecasting, and which finance processes pay back first.Read the report
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